SERVICE & SUPPORT

1. Installation Services

MERA Systems guarantees an expert installation to assure that every product is properly configured and adjusted as a part of the whole system.

Our engineers are always available to help you install and configure our solutions and give all the necessary guidance remotely as well as on-site anywhere in the world.

Customer satisfaction is our topmost priority and the cornerstone of our success as a company. Our team of professionals knows the best ways to get a system business-ready, configured and integrated with other systems.

We work diligently to make sure that the installation and operation of our systems is easy and trouble-free.

2. Training Services

Since technology is changing all the time, MERA Systems holds expert training as an important part of products’ operation.

To ensure conformance of technical support service to international quality standards, MERA Systems performs comprehensive trainings of engineers and maintains a profound knowledge base the company needs to achieve its project goals with minimum disruption and down-time.

Well-designed programs presented by our highly qualified staff will help your organization take full advantage of the rich features and capabilities of the software solutions.

We provide your staff with the ability to avoid problems, achieve fault-free performance and maximize the utility of deployed solutions.

3. Consulting Services

The consulting services are based on extensive leading experience as well as best practices and internationally recognized standards, and is tailored to the customer’s unique needs whether it involves increasing revenues, reducing costs or improving customer satisfaction.

MERA Systems forefront expertise is built on technical leadership and real-world experience deploying solutions in complex, multi-vendor networks.

Our consultants are willing to provide an expert advice and show how to fine-tune the solutions to make them operate to the utmost of their capability.

4. Customization Services

MERA Systems is doing its best to build products which satisfy our customers’ business needs. We constantly strive to improve and update our software solutions and adapt them to new requirements.

The customization services are aimed to tailor our software products into personalized solutions to integrate our software with other systems as well as perfectly match organization's requirements and its dynamic growth plans.

A wealth of experienced personnel is always ready to help you ease the customization process.

5. Support Services

Our customer support is an integral component of all MERA Systems products.

A multi-level technical support delivered by our Team and its authorized partners is specifically designed to resolve issues quickly and efficiently and reduce internal costs.

Our Support Team regards any maintenance engagement as an opportunity to demonstrate our commitment to quality and customer satisfaction. Our qualified managers are always ready to provide expert advice and offer best solution of encountered problems whether at the corporate office or through regional resellers.